Refund Policy

At My Store, we want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, we are committed to providing a simple and fair refund and return process.

Return Eligibility

Customers may request a return within 30 days from the date the order is delivered. To be eligible for a return, the item must be unused, in its original condition, with all original packaging, accessories, and tags included.

Items that have been used, damaged, altered, washed, or modified after delivery may not qualify for a return. Certain products may also be excluded from returns due to hygiene, safety, personalization, or other applicable restrictions.

Return Request Process

To request a return, please contact our customer support team before sending any products back.

Please provide the following information:

Order number
Customer name
Product details
Reason for the return
Photos or supporting information if the item is damaged or defective

Please contact us at:

Email: Support@simushroomcoffei.shop
Phone: +1 802-363-9475

Customers should not send returned products without prior approval. Unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the product received is defective, damaged, incorrect, or there was an error caused by My Store.

We recommend using a trackable shipping service when returning items. My Store is not responsible for returned packages that are lost or damaged during transportation.

Refund Process

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method used during checkout. Refund processing times may vary depending on your bank, credit card provider, or payment service provider.

Please allow additional processing time for your financial institution to complete the transaction.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery.

Please include photos or relevant details so we can review the issue and provide an appropriate solution.

Depending on the situation, we may offer:

Replacement of the item
Store credit
Partial refund
Full refund

Order Cancellation

Customers may request order cancellation before the order has been processed or shipped.

Once an order has entered the fulfillment or shipping process, cancellation may no longer be possible. In such cases, customers may request a return after receiving the order according to this policy.