Shipping Policy

At My Store, we are committed to providing reliable shipping services and keeping our customers informed throughout the delivery process.

Order Processing Time

All orders are processed after payment confirmation and order verification.

Orders are typically processed within 1–3 business days. Processing times may be extended during holidays, promotional periods, or situations involving inventory verification.

Customers will receive an order confirmation after purchase and shipping confirmation once the order has been dispatched.

Shipping Time

Estimated delivery times may vary depending on the destination, shipping method, product availability, and carrier conditions.

Typical delivery estimates:

Processing Time: 1–3 business days
Estimated Shipping Time: 5–12 business days

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to weather conditions, carrier disruptions, customs procedures, or other circumstances outside of My Store’s control.

Order Tracking

Once your order has shipped, you will receive tracking information through the email address provided during checkout.

Customers may use the tracking number to monitor shipment progress.

If you do not receive tracking information within a reasonable timeframe, please contact our support team:

Email: Support@simushroomcoffei.shop

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

My Store is not responsible for delays, additional shipping costs, or lost packages caused by incorrect or incomplete addresses provided by customers.

If you notice an incorrect shipping address after placing an order, please contact us as soon as possible. We will attempt to assist before the order is processed.

Lost or Delayed Packages

Once an order has been shipped, delivery is handled by the selected carrier.

If your package appears delayed or lost, please contact us so we can assist with investigating the shipment status.

Customers should also check with local delivery services and verify that the shipping address is accessible.

International Shipping

Depending on the destination country, customers may be responsible for customs fees, import duties, taxes, or additional charges required by local authorities.

My Store does not control customs processing times or additional fees imposed by government agencies.